Privacy Policy

Effective Date: July 19, 2025

Last Updated: July 19, 2025

1. Introduction

Welcome to BellOmar Aesthetics. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, book appointments, complete medical forms, or otherwise engage with our services.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Who We Are

BellOmar Aesthetics
Based in Kings Cross, London
Email: contact@bellomar-aesthetics.co.uk
Website: www.bellomar-aesthetics.com
Data Controller: Omar Khan (Business Owner)

3. What Information We Collect

We may collect and process the following personal data:

When You Use the Website or Contact Us:
- Full name
- Email address
- Telephone number
- IP address and browser data (for website analytics)

When You Book a Treatment or Consultation:
- Contact details (name, phone number, email)
- Date of birth
- Emergency contact
- Medical history and current health conditions
- Photos (before & after images for treatment purposes and records)

When You Subscribe to Our Marketing or Newsletter:
- Name
- Email address
- Consent preferences

4. How We Use Your Information

We use your personal data for the following purposes:
- To book and manage appointments
- To provide safe and appropriate aesthetic treatments
- To keep accurate client records for legal and clinical purposes
- To respond to inquiries or requests
- To send promotional and educational content (only if you’ve opted in)
- To improve our website and services through analytics

5. Lawful Basis for Processing

Under GDPR, we rely on the following legal grounds:
- Consent – for marketing and newsletter sign-ups
- Contract – to deliver the services you request
- Legal obligation – to keep treatment records and meet insurance or regulatory requirements
- Legitimate interest – to operate and improve our business

6. How We Store Your Data

All data is stored securely and accessed only by authorised personnel. We use trusted third-party platforms like:
- Acuity Scheduling (for appointment bookings and intake forms)
- Google Workspace or other email providers (for communications)
- Cloud-based form builders or CRMs (for storing consultation forms)

We retain personal data for up to 7 years following your last appointment, in line with industry best practice and insurance requirements.

7. Sharing Your Data

We do not sell or rent your data. We may share it with third-party service providers only when necessary (e.g., booking platforms, cloud storage providers), and they are required to protect your data under strict confidentiality terms.

We may disclose personal data if required by law or for the protection of health in an emergency.

8. Your Rights

Under data protection laws, you have rights including:
- Access to your personal data
- Correction of inaccurate information
- Erasure of your data (“right to be forgotten”)
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent at any time

To exercise these rights, email us at contact@bellomar-aesthetics.co.uk.

9. Cookies and Analytics

We use cookies to enhance your website experience and collect anonymised data (e.g. website traffic, popular pages). You can manage cookies through your browser settings.

10. Marketing

If you have opted in, we may send occasional emails about skincare advice, treatment updates, and exclusive offers. You can unsubscribe at any time using the link in the email or by contacting us directly.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites.

12. Changes to This Privacy Policy

We may update this policy occasionally. The latest version will always be available on our website, and material changes will be communicated via email or on the site.

13. Contact Us

If you have any questions or concerns about this policy or how your data is handled, contact:

BellOmar Aesthetics
Email: contact@bellomar-aesthetics.co.uk