Complaints Policy
At BellOmar Aesthetics, we are committed to delivering the highest standards of care, professionalism, and client satisfaction. However, we understand that sometimes concerns or complaints may arise. This policy outlines how we manage and resolve complaints fairly, confidentially, and promptly.
1. Submitting a Complaint:
If you are dissatisfied with any aspect of our service or treatment, we encourage you to raise your concern as soon as possible. You can make a complaint in writing or verbally using the following contact details:
Email: contact@bellomar-aesthetics.co.uk
Phone: 07342410596
In person: At your next appointment or consultation
2. What to Include in Your Complaint:
- Your full name and contact information
- The date of your appointment or incident
- A clear description of your concern
- The outcome you are hoping for (if applicable)
3. How We Handle Complaints:
- You will receive an acknowledgment within 2 working days of submitting your complaint.
- We aim to fully investigate and respond within 10 working days. If more time is needed, we will keep you updated.
- All complaints are treated with confidentiality and impartiality.
- We may invite you for a follow-up discussion or appointment to resolve the issue amicably.
4. Escalating a Complaint:
If you are not satisfied with our response, you may escalate your complaint to an external body depending on the nature of the issue:
For non-medic aesthetic services:
- The Joint Council for Cosmetic Practitioners (JCCP) (if applicable)
- The Trading Standards or Citizens Advice Consumer Service for consumer rights support
5. Continuous Improvement:
We take all feedback seriously and use complaints to help us improve our services. Lessons learned from complaints will be reviewed regularly as part of our quality assurance.
6. Policy Review:
This policy is reviewed annually and updated as necessary to ensure it remains compliant and effective.
Thank you for helping us maintain a safe, respectful, and professional service environment.